One of the most sought-after work at home jobs is chat agent or email-only work. People love the idea of this because you’re just typing and not actually having to talk to another person.
That said, the work can still be stressful if you’re also having to answer emails or juggle multiple chats at one time. Also, many companies will still ask you to take phone calls, too.
Today I wanted to dig around for companies that are hiring right now for chat or email-based primarily. Note that a few of them may still mention phone calls, but the primary focus is chat/email/social media customer support for what I have listed below.
As with many of my posts, keep in mind this is very time sensitive and the jobs will come and go. If you’re reading this several weeks or months after it’s published, of course many of these won’t be open. But I will try to keep it updated as often as possible if this is something that interests most of you!
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Companies Hiring Chat Agents Now
BaubleBar — Seasonal Customer Care Associate – Remote (Multiple Shifts Available). U.S. work authorization is required; exact eligible states are not listed. Temporary seasonal work lasting about 12–18 weeks, with start dates from September 21–October 19. After initial training, at least 30 hours/week is required, with up to 40 available; evenings, weekends, and holidays may be needed. Support customers by email, social media, and live chat with orders, returns, shipping, and products. Requires 2+ years of professional customer service, CRM/support-platform experience, and 40 WPM. Pays $17–$19/hour. Applicants provide their own computer, internet, and quiet workspace.
Chatdesk (Remarkable AI) – Customer Support Expert. United States and Canada. Freelance, flexible hours. Respond to customer messages via email, social media (Facebook, Instagram, TikTok, Twitter), and chat on behalf of e-commerce brands. No phone calls. Set your own schedule and choose your own hours. No prior customer service experience required. Strong written English required; additional languages a plus. Pay not listed; per-message compensation model.
Margaux – Customer Experience Associate, Seasonal. Fully remote in the U.S.; part-time, approximately 24 hours weekly through the end of the year, with a possibility of continuing afterward. Help customers by email and chat with orders, shipping, returns, exchanges, product recommendations and sizing questions. Ecommerce, retail and customer-support experience is preferred rather than required. Pays $18–$22/hour. The ideal schedule is Sunday, Monday and Friday from 9 a.m.–5 p.m. ET, with availability for up to 40 hours weekly from November 17–December 15.
Canvas Medical – Customer Operations Coordinator, Support. Remote in the U.S. Full-time, primarily non-phone work handling account unlocks, staff access, permission changes, and support tickets received through email, Slack, and web forms. Requires at least one year of support, operations, or customer-facing experience; healthcare experience is helpful but not required. Pays $65,000–$80,000/year, with health insurance, a 401(k), flexible PTO, paid parental leave, and a home-office stipend.
CoreBridge – Customer Support Representative. Remote (U.S.). Full-time or part-time. Help customers through email, chat, and support tickets, troubleshoot software issues, guide users through the CoreBridge platform, create support documentation, and work with Product and Support teams to resolve more complex problems. Previous customer service experience is helpful but not required, making this an entry-level opportunity for applicants with strong writing, problem-solving, and technology skills. Pay is not listed.
Corporate Tools – Digital Mail Associate. Remote in Post Falls, Idaho; Spokane, Washington; Salt Lake City, Utah; or Austin, Texas. Full-time, working Pacific Time business hours. Upload and audit business documents, maintain large datasets, verify client and government information and email clients when clarification is needed. No degree or experience is required, but applicants must type at least 50 WPM. Pays $16.50/hour with employer-paid health coverage, a 401(k) match, 22 days of PTO and a quarterly allowance.
Social Element – Social Media Community Manager (English). Remote (U.S.). Part-time, up to 29 hours per week. Respond to customer questions and complaints across social media while representing a major beverage brand’s voice. Requires social customer care or community management experience, strong writing skills, and availability on evenings and both weekend days. Pay is not listed.
Likeable – Freelance Community Manager. Remote. Freelance contractor. Monitor and respond to comments and messages across clients’ social media channels, schedule and publish content, identify trends, assist with influencer outreach, and help maintain each brand’s voice online. Requires strong written communication skills, weekend and holiday availability, and an interest in social media. Up to 2 years of social media experience is preferred, and experience with tools like Sprout Social, Khoros, or Sprinklr is a plus. Pay not listed.
Capacity eCommerce (FootJoy) – Chat Brand Rep. United States (fully remote). Contract (1099), part-time, 15–20 hours per week, nights and weekends. Chat with customers about FootJoy golf shoes, apparel, and gear as a brand enthusiast. Must own and use FootJoy products and have a genuine passion for golf. No phone calls. Pays $15 per hour, paid weekly, plus performance rewards redeemable for products or gift cards.
Umbrel – Customer Support (Non-Technical). Fully remote. Full-time. Support users across email, Discord, website chat, forums, and social media for non-technical issues including orders, shipping, returns, and replacements. No phone calls. Requires strong written communication skills and genuine enthusiasm for helping users. Pay not listed.
Online Moderation – Customer Support Moderator. Remote. Contract. Monitor social media feeds, answer customer questions, manage brand issues, document shift activity, and meet client SLAs. Requires 2–10 years of experience with social media management tools, moderation experience across at least three platforms, and strong writing and customer service skills. Pay is not listed; applicants should include their desired hourly rate, references, and shift preferences.
Capacity eCommerce (CDW) – IT Chat Specialist. United States (fully remote). Contract (1099), part-time. Chat with customers about IT products and technology purchasing on behalf of CDW, a large-scale technology retailer. Requires 5-plus years of IT industry experience. Knowledge of corporate or hospital IT systems and familiarity with major OS environments a plus. No phone calls. Pays $18–$22 per hour based on experience, paid weekly.
Squarespace is out; its own careers page currently shows no openings, so I would not publish the stale third-party copy. (Squarespace) The ten below survived my check.
Privacy — Customer Experience Associate. United States; also open to applicants in Canada, the Netherlands, Poland, and the Czech Republic. Full-time hourly, with shared weekend and holiday coverage. Help users by email and chat, resolve urgent account problems, identify app/site issues, and pass useful feedback to internal teams. No degree or minimum years of experience are listed. Pays $24.10/hour for U.S. hires. U.S. benefits include unlimited PTO, health/dental/vision coverage, 401(k) match, paid parental leave, and other perks.
Too Good To Go — Bilingual CX Specialist (English & Spanish). Texas only. Part-time, 10–20 hours/week, with core working days Sunday–Tuesday and morning or afternoon scheduling options. Help Too Good To Go users by email and chat, handle priority issues, and communicate customer feedback internally. Requires fluent written and spoken English and Spanish plus some customer-service experience; CRM experience is preferred. Pays $16/hour. Too Good To Go provides a Mac and training, plus paid vacation/sick time and a monthly home-office stipend.
Pocket — Customer Support Specialist. San Francisco, California, or remote; the listing does not state a narrower remote geography. Full-time. Resolve customer tickets by email and chat involving accounts, billing, orders, returns, warranties, and hardware/software troubleshooting, and help improve the company’s support knowledge base. New graduates are welcome, and no prior minimum years of experience are listed. The authorized listing shows compensation of $10,000–$30,000 but does not specify the pay period. Benefits, equipment, and training are not listed.
STN Inc — Customer Support Engineer (Tier 1 / Tier 2). United States. Full-time, with rotating shifts and an on-call rotation that includes weekends and holidays. Handle inbound technical-support tickets through a customer portal, email, and chat; troubleshoot common access and configuration problems and escalate more complex issues. Requires 2+ years of technical support, support engineering, or NOC experience, plus Linux fundamentals, basic networking knowledge, and ticketing-system experience. GPU/cloud/Kubernetes experience is preferred. Pay, benefits, equipment, and training are not listed.
Triple Whale — Technical Product Support Specialist. United States. Support enterprise customers through live chat, email, and other direct written channels, troubleshoot integrations, reporting, attribution, AI workflows, pixels, and data problems, and document issues for engineering. Requires 3+ years of customer support, technical support, customer success, solutions, or similar client-facing technical experience, including at least 1 year supporting enterprise or mid-market SaaS customers. Pays $65,000–$80,000/year. Familiarity with Intercom, HubSpot, Jira, or similar support platforms is expected.
SpotMe — Technical Support Engineer (US – Remote). U.S. applicants in Eastern or Central Time. Join a rotating support schedule between 7 a.m. and midnight Central across seven days a week, including on-call coverage. Handle high-volume customer support through live chat and ticketing, troubleshoot event-platform, audio/video, device, browser, network, and integration problems, and work with engineering on complex issues. No minimum degree or years of experience are listed, but hands-on technical-support, application-support, IT, QA, implementation, or event-technology experience is expected. Structured onboarding and shadowing are provided. Pay is not listed.
Prompt — Billing Tech Support Specialist (B2B SaaS). United States. Full-time. Provide email-based support for Prompt’s billing and revenue-cycle software, troubleshoot customer questions, triage tickets, and create or escalate engineering issues. A medical-billing background is required; physical-therapy billing experience is strongly preferred. One year of tech-support or similar experience is preferred rather than required. Pays $24–$28/hour plus bonus potential. Benefits include medical/dental/vision coverage, flexible PTO, 401(k), disability/life insurance, paid family and medical leave, and other employee perks.
SmarterDx — Client Support Analyst I (Part Time). United States. Part-time, no more than 25 hours/week, working either 8 a.m.–12 p.m. ET or 5 p.m.–12 a.m. ET. Support clients by email and chat, investigate technical and workflow problems, troubleshoot application issues, document findings, and escalate complex cases when needed. Requires 3–5 years of technical-support or client-service experience plus strong experience in at least two areas including troubleshooting, clinical documentation improvement, or healthcare information systems/EMRs. Pays $34.62/hour. Includes 401(k) eligibility and accrued PTO up to 15 days/year.
Prompt — Clinical Technical Support Specialist (B2B SaaS). United States. Full-time. Support rehab-therapy customers through Prompt’s email channel, troubleshoot software issues, triage tickets, and help create and prioritize engineering requests. Requires 3+ years of customer-facing experience plus clinical experience such as physical therapist, therapist assistant, rehab technician, or similar healthcare work. Pays $28–$33/hour with bonus potential up to $12,000. Benefits include flexible PTO, medical/dental/vision coverage, 401(k), paid family and medical leave, disability/life insurance, and wellness perks.
Nuuly — Temporary Customer Success Associate (Part-Time, Weekends). Pennsylvania. Temporary part-time, working Friday, Saturday, and Sunday from 9 a.m.–5 p.m. ET; hours may change with business needs. Help customers by chat or email with subscriptions, refunds, billing questions, orders, services, and policies, escalating more complicated issues when needed. Requires customer-service or related experience, familiarity with URBN brands and products, and stable internet; no minimum years or degree requirement is listed. Pay is not listed. Benefits may include medical, dental, vision, PTO, employee discounts, and retirement savings.
Prompt — Client Experience Manager – Full-Time (Evenings/Overnight Shift, Flexible Schedule). United States. Full-time evening/overnight schedule: Sunday–Wednesday flexible eight-hour overnight shifts, Thursday 10 p.m.–7 a.m. ET, and Fridays/Saturdays off. Provide email support, investigate software problems, document and escalate release-related issues, and coordinate with engineering. Requires experience as a rehab clinician such as an SLP, OT, PT, COTA, or PTA; 1–3 years of support/CX experience is preferred. Pays $65,000–$95,000/year, with flexible PTO, health benefits, 401(k), paid family leave, and other perks.
Runway – Creative Support Specialist. United States and Canada, plus London (fully remote). Full-time. Provide ticket-based support for users of an AI creative platform, handling escalations, creating help documentation, engaging with Reddit and user forums, and identifying trends to improve automated support. Requires 1–3 years of customer support experience, strong written communication, and genuine interest in AI and creative tools. Application requires building a sample Runway workflow. Pays $75,000–$90,000 per year.
POPFLEX — Community Manager. United States. Remote contract role. Respond to comments and direct messages across Instagram, TikTok, YouTube, Facebook, and Threads, support product launches and campaigns, track engagement, and share customer feedback and trends with the team. Requires experience managing social-media communities or brand accounts, strong writing skills, familiarity with major social platforms, organization, and attention to detail; no minimum years of experience or degree requirement are listed. Pay, hours, benefits, equipment, and training are not listed.
Looking For More?
If so, FlexJobs is a good way to find them if you create an account and do a search. Their job board isn’t free, but I’ve been a member and found it to be really useful for me because all the job leads fit the following criteria:
- All jobs are either remote or flexible in nature
- Scam-free (all jobs vetted by humans before posting)
- No ads or junk on their site, so you can browse distraction-free
- Hundreds of jobs posted every day across tons of categories
- Respected, long-standing, and truly useful
They let you try them out for 14 days for $2.95. So there is not much risk if you just want to create an account and see if you find anything you may want to apply for.
👉 Go here to check them out.
Good luck!
Anna Thurman is a work at home blogger and mom of two. She has been researching and reviewing remote jobs for over 15 years. Her findings are published weekly here at Real Ways to Earn.